Austbrokers NCFS has taken all reasonable care in the preparation of the information provided on this site. Austbrokers NCFS does not warrant the accuracy of the information. The information included is not comprehensive, provides only a summary of the subject matter covered and is not tailored specifically to your business. You should make your own assessment of it and rely on it wholly at your own risk. You should not act on the basis of any information included herein without obtaining professional advice.
Austbrokers NCFS is not liable to you or anyone else for any loss in connection with the use of information provided on this Website.
Austbrokers NCFS is not responsible for any loss, however caused, arising out of your use of this website, web pages, links and/or any web browser, including any loss you may suffer if you transmit confidential or sensitive information to us via our website or linked websites.
All information in this website is protected by the copyright laws of Australia. You may not copy, redistribute, reproduce or republish, in any form, any information found in the pages of this website.
Any unauthorized downloading, re-transmission, or other copying or modification of any intellectual property or other contents of this website may breach statutory or common law rights and will be subject to legal action for infringement.
In this disclaimer, “Loss” means any loss or damage or consequential loss, however caused (including through negligence) which may be directly or indirectly suffered, and information means any information provided to you in connection with it including but not limited to, web pages, images and attachments contained in this Website, or websites linked from this Website.
GENERAL INSURANCE SERVICES
Austbrokers NCFS holds its own licence in order to provide an ongoing General Insurance service for clients (Tier 1 Compliant) under the Corporations Act 2001.
Austbrokers NCFS Pty Ltd Australia Financial Services Licence No. 240 562
RISK MANAGEMENT SERVICES
Austbrokers NCFS is a Corporate Authorised Representative of Millenium3 Financial Services Pty Ltd, Australia Financial Services Licensee – Licence No. 244 252, ABN 61 094 529 987 for advice on Personal Risk Insurances.
DISPUTES RESOLUTION PROCESS
Austbrokers NCFS is committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of practice. Austbrokers NCFS has a detailed internal dispute resolution process in accordance with the guidelines in that Code. Please click on the following link to view the NIBA Insurance Brokers Code Of Practice: https://www.niba.com.au/codeofpractice/index.cfm
As part of our commitment, we subscribe to Australian Financial Complaints Authority (AFCA), a free customer service for external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.
If you have any complaints about our services to you, please contact us. If your complaint has not been satisfactorily resolved within 24 hours please contact our complaints manager on 02 6620 2000 alternatively:
By post to:
PO Box 759
LISMORE NSW 2480
By Telephone: 02 6620 2000
Or email: firstname.lastname@example.org
If your complaint cannot be resolved to your satisfaction with 45 business days, you have the right to refer the matter to AFCA
By post to:
Australian Financial Complaints Authority
- Online: www.afca.org.au
- Email: email@example.com
- Phone: 1800 931 678
- Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC
Toll free: 1300 931 678
Or by email: firstname.lastname@example.org